Introduction
SoftTechIQ ("SoftTechIQ", "we", "us", or "our") is a software development and IoT solutions company based in Dhaka, Bangladesh. We build and operate enterprise SaaS products, custom software, RFID and IoT platforms, and related services for schools, enterprises, factories, and other organizations.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at softtechiq.com, contact us, or use our cloud products at app.softtechiq.com.
Information We Collect
Website inquiries
When you submit our contact or demo request forms, we may collect:
- Name and email address
- Phone number (required for demo requests; optional for general contact)
- Organization name and type
- Product or module interests
- Message content you provide
We also record your IP address for rate limiting and abuse prevention, and may log submission metadata in our application logs.
Automatic website data
When you browse our website, we may automatically collect:
- IP address, browser type, device type, and operating system
- Pages visited, referring URLs, and approximate location derived from IP
- Session and security cookies (including CSRF tokens) required for site functionality
If Google Tag Manager is enabled on our site, analytics tags may collect usage data as described in our Cookie Policy. Theme preferences (light/dark mode) are stored in your browser's local storage, not as cookies.
SaaS platform and customer data
When your organization subscribes to SoftTechIQ products, we process data on your behalf, which may include:
- Organization account details, administrator profiles, and billing contacts
- Employee, student, or member records uploaded by your organization
- Attendance, HR, payroll, inventory, and operational records
- API usage logs, audit trails, and role-based access activity
IoT and device data
For RFID, sensor, and connected device deployments, we may process device identifiers, check-in/check-out events, device health and connectivity status, telemetry, and related operational logs necessary to deliver the service.
How We Use Information
We use collected information to:
- Respond to inquiries, schedule demos, and provide sales and support
- Provide, operate, maintain, and improve our SaaS products and IoT platforms
- Send service-related notifications (such as guardian SMS alerts configured by your organization)
- Process billing, manage subscriptions, and fulfill contractual obligations
- Monitor security, prevent fraud and abuse, and enforce our terms
- Analyze website usage to improve content and user experience
- Comply with applicable legal obligations
Legal Bases for Processing
Depending on context, we process personal information based on:
- Consent — when you submit a form and accept this Privacy Policy
- Contract — to deliver services to subscribing organizations and their authorized users
- Legitimate interests — for security, fraud prevention, product improvement, and business communications, balanced against your rights
- Legal obligation — where required by applicable law
How We Share Information
We do not sell your personal information. We may share information with:
- Service providers — cloud hosting, email delivery, SMS gateways, analytics (when enabled), and other vendors that help us operate our services under contractual confidentiality and security obligations
- Your organization — for SaaS users, administrators within your organization may access data according to configured roles and permissions
- Legal requirements — when required by law, regulation, court order, or to protect the rights, safety, and security of SoftTechIQ, our customers, or others
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to continued protection of personal information
Data Storage & Residency
SoftTechIQ hosts data on secure cloud infrastructure. We offer deployment and data residency options aligned with Bangladesh requirements, as specified in your service agreement. Backup and disaster recovery procedures are applied according to our platform standards.
Data Retention
Website inquiry data is retained as long as needed to respond to your request and for reasonable business record-keeping. SaaS customer data is retained for the duration of your subscription and for a limited period afterward to allow data export and legal compliance. Log and security data may be retained for a defined period for audit and incident response purposes.
Security
We implement industry-standard safeguards including encryption in transit, access controls, role-based permissions, organization-level data isolation in our multi-tenant architecture, audit logging, and automated backups. No method of transmission or storage is completely secure; we continuously work to protect your information.
Your Rights
Depending on your location and relationship with SoftTechIQ, you may have the right to:
- Access, correct, or update personal information we hold about you
- Request deletion of personal information, subject to legal and contractual retention requirements
- Request export of data in a portable format where applicable
- Withdraw consent for marketing or optional processing
- Object to or restrict certain processing activities
SaaS end users (such as employees or students) should contact their organization administrator first, as the organization typically controls account data. To exercise your rights directly with SoftTechIQ, email us at support@softtechiq.com.
Children's & Student Data
Our website is not directed at children under 13. Schools and educational institutions that use SoftTechIQ products may upload student information (such as names, attendance records, and guardian contact details) as part of their operations. In those cases, the school or institution is the data controller and SoftTechIQ acts as a data processor. Parents and guardians with questions about student data should contact their school or institution directly.
Cookies & Similar Technologies
We use cookies and similar technologies as described in our Cookie Policy. Essential cookies support site security and functionality. Analytics cookies may be deployed via Google Tag Manager when configured. Display preferences are stored in browser local storage.
Third-Party Links & Services
Our website may link to third-party services such as WhatsApp, social media profiles, or our application subdomain. Those services have their own privacy policies, and we are not responsible for their practices.
International Transfers
Where personal information is transferred across borders (for example, to cloud infrastructure or service providers outside Bangladesh), we apply appropriate safeguards such as contractual data protection terms and security controls consistent with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were last published. Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions, support, or data requests, contact us at support@softtechiq.com.
SoftTechIQ, Dhaka, Bangladesh